Airport Services Agent | Qatar Airways | Warsaw


Organisation:Qatar Airways

Job Function:Ground Services
Division:Warsaw - WAW
Employment Type:Full Time - Permanent
City:Europe | Poland | Warsaw
Last date of application:04-Jul-2019



Qatar Airways
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About the role:
We are looking for a customer focused airport service agent to join our team in Warsaw. You will deliver exceptional service to customers within the airport terminal and help create an enjoyable and seamless process whilst they are travelling with Qatar Airways.
You will provide full support to the handling team across check in, ramp and lost and found and ensure a seamless service to the customers. 
As the first point of contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.
Accountabilities of the role:

·         Check in - greeting of customers and providing exceptional customer service to both passengers and crew
·         Lost and Found - understand the procedures around compensation for customers and ensure any queries are dealt with professionally
·         Ramp - ensure safety and security procedures are followed   
·         Provide full support to the handling team to ensure that safety measures are followed
·         Escort customers throughout the terminal where necessary
Fluency in English and Polish (written and spoken) is essential as well as the ability to work in shifts. You must also have the right to live and work in Poland to be considered for this role.

About you:
The successful candidate will ideally have:

·         An understanding of airport procedures
·         Strong customer service focus
·         Resilience to deal with setbacks and delays
·         Ability to thrive on challenges and turn things around for the positive
·         Strong decision making skills
·         Adaptable and flexible to deal with last minute changes
·         Experience working with airport systems, Amadeus and/or Altea preferable


Note: you will be required to attach the following:
1. Resume / CV


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