Airport Services Agent | Qatar Airways | Sofia

Organisation:Qatar Airways

Job Function:Airport Operations
Division:Sofia - SOF
Employment Type:Full Time - Permanent
City:Europe | Bulgaria | Sofia
Last date of application:21-May-2019

Qatar Airways

Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:

As an Airport Service agent based in Sofia, you will support the operation by providing five star service  to customers at the airport terminal and help create an enjoyable airport  environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:
·         Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
·         Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
·         Assisting the Duty Officer in handling company materials and records
·         Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
·         Ensuring passengers are assisted smoothly through airport facilities
·         Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
·         Supervising GHA staff during all flights to ensure QR standards of service quality is maintained
·         Organising check-in counters and coordinating documentation issues

About you:
To be successful in this role, you will need a High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.   Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
You will need to be fluent (written and spoken) in English and in Bulgarian to perform this role.
Ability to work shifts, including weekends, is essential.
You must also have the right to live and work in Bulgaria to be considered for this role.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport

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