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AirAsia Career Ground Staff in India 2019 for freshers

Job Title – Guest Services Assistant

Job Location – Srinagar


Description of Air Asia India as Guest Services Assistant

-Ensure correct flight is displayed on FIDS.
-Follow up on PIR i.e. Tracing, Calling & updating passengers.
-Check BTS report for mishandled cases and follow up on BAH cases.
-Ensure departmental KPIs are achieved.
-Ensure security questions are asked and be vigilant at all time.
-Replenish and monitor stationeries, ED cards & etc.
-Ensure check-in counter and the gate is tidy.
-You should ensure cleanliness and tidiness of work area and backup room.
-Ensure no third party check-in and check passengers’ cabin baggage.
-Be vigilant to check visa validity.
-To perform cash collection at sales and excess baggage counter.
-Ensure sales drop is correct and issue remittance envelope.
-Report to Finance for discrepancy on short of cash.
-Ensure compliance of SOP and T&C.
-Promote and sell all ancillary income.
-Submit overtime claim forms to DE before the deadline.
-Attend to the guest complaint.
-Check passengers travel document and to positively identify passengers prior to check-in.
To be emphatic and to have the initiative to assist passengers in Passenger handling and crisis management (Flight delays, cancellations).
-Ensure safety & security at all time.
-Work as a team and communicate well.
Note – To apply for this job online click here. also, here you can download a professional resume or cv for your ground staff interview.



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