Recruitment Event in Wroclaw for Call Centre Agents | Qatar Airways | Wroclaw

Organisation:Qatar Airways
Job Function:Customer Contact Centre
Division:Customer Contact Centre
Employment Type:Full Time - Permanent
City:Europe | Poland | Wrocław
Last date of application:10-May-2019

Qatar Airways
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

About Your Job:

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw, Poland.
As a Customer Service Agent you will responsible for:

·         Providing service excellence to Qatar Airways customers through telephone, email and optimise passenger satisfaction.
·         Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing any refunds.
·         Support E-Commerce and Frequent Flyer Program activities
About You:
To be successful in this role:
·         You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills

·         You must be Bilingual, fluent in English and any other European language.
·         Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
·         Capable to work in shifts

Important Notes:

·         Competitive salary package
·         5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
·         Relocation assistance provided
·         Incredible travel benefits package (including 1 annual leave ticket, heavily discounted flight tickets for You)
·         Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
·         A fast-paced, dynamic and youthful work environment

Note: you will be required to attach the following:
1. Resume / CV

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